Terms of Medical Service

Welcome to The Vine Family Practice. By scheduling an appointment, registering as a patient, or utilizing our clinical services, you acknowledge and agree to the following legally binding terms and conditions:

• 1
  Accuracy of Patient Information The information provided on the New Patient Information page is correct and truthful.
• 2
  Medical Aid Authorization & Information Release I authorize The Vine Family Practice to submit claims to my medical aid scheme on my behalf and to disclose and process relevant personal and medical information where reasonably necessary for treatment, administration, and claims processing, in accordance with applicable laws, including the Protection of Personal Information Act, 2013 (POPIA).
• 3
  Default of Account & Collections Liability In the event of the account not being settled, I agree that the account may be referred to attorneys and/or collection agencies for recovery of the outstanding amount, and that I may be liable for reasonable legal, tracing, and collection costs permitted by applicable law.
• 4
  Guarantor Financial Liability I accept responsibility for any amounts not paid by my medical aid, including co-payments or rejected claims.
• 5
  Communications & Account Statements I agree that the contact details provided may be used by The Vine Family Practice to send statements of account, appointment reminders, and administrative notifications where reasonably necessary.
• 6
  POPIA Consent & Compliance I acknowledge that my personal and medical information may be collected, processed, stored, and disclosed in accordance with the Protection of Personal Information Act, 2013 (POPIA), applicable healthcare legislation, and the Practice’s Privacy Policy.
• 7
  Third-Party Liability Protection The Practice shall not be held liable for delays, errors, or omissions caused by third parties, including medical aid schemes or external service providers, except where such liability arises from the Practice’s own negligence or where liability cannot be excluded by law.
• 8
  Governing Law & Jurisdiction This agreement shall be governed by the laws of the Republic of South Africa, and any disputes shall be subject to the jurisdiction of the appropriate South African courts.
• 9
  Internal Complaints Resolution Any concerns or complaints regarding services or billing should preferably be directed to the Practice for resolution prior to escalation to external bodies.
• 10
  Exclusion of Indirect / Consequential Damages To the extent permitted by applicable law, the Practice shall not be liable for any indirect, incidental, consequential, or special damages arising from the provision of services.
• 11
  Scope of Professional Responsibility The Practice provides medical services based on professional judgment and accepted medical standards. Outcomes cannot be guaranteed.
• 12
  No Guarantee of Outcome No guarantee or warranty is given regarding the outcome of any consultation, diagnosis, or treatment.
• 13
  Third-Party Responsibility Clarification The Practice is not responsible for the actions, omissions, or decisions of third-party service providers, including laboratories, specialists, and medical schemes.
• 14
  Preservation of Patient Rights (CPA Compliance) Nothing in this agreement limits any rights afforded to patients under applicable law.